Oil internet business good for Cisco specialist Arrowdawn

Sunday 9th August 2009
ArrowDawn: website after contracts approach

Aberdeen-based Arrowdawn - integrated telecommunications specialist for the energy industry - has landed a string of new contracts worth more than £300,000. The company supplies internet protocol (IP) telephony systems, networks and support services, and has clinched contracts with Freelance World, a leading provider of accountancy and tax advice services to the contracting and freelance community, and marine and environmental specialist Briggs Group and Imes Ltd, the international engineering company.

Arrowdawn has also announced it has been retained by Score Group - the valve and gas turbine specialist - to provide ongoing support and maintenance for its communications system.

Briggs Group, Imes Ltd and Score Group have office locations around the world. 

Aberdeen-based software specialist Codify and Arrowdawn worked together on the Freelance World project to develop a bespoke customer relationship management (CRM) system to enhance its service to clients.

Freelance World’s head office is in Aberdeen.

 Arrowdawn has also agreed a £150,000 contract with a global oilfield services company. The one-year contract wins come on the back of Arrowdawn capturing the Cisco Scottish 2009 SMB Partner of the Year Award in May. 

MD Gordon Adie said: “These new and retained contracts are tremendously important for the growth of Arrowdawn this year and for years to come. It really is the icing on the cake following our Cisco award win.  Arrowdawn’s sales for unified communications are currently 72% higher than expected for a Cisco partner of our size which is a tremendous achievement.”

Jonathan Ritchie, (left) Group IT manager at Briggs Group, said: “Arrowdawn were extremely knowledgeable and were able to assist us in developing our vision. We are a 24-7 operation with worldwide locations and a large number of vessels and therefore require immediate responses to any potential problems.
Arrowdawn has played a key part in Briggs Group saving time and money through unified communications.” 

As well as onshore multi-site projects, Arrowdawn has also installed offshore communication systems and data centres. The company remains on track to hit a turnover target of £1m for its year-end in October.

It is currently  developing its website and looking to move to larger premises and secure further contract wins in the months ahead.

 Business development manager (right) Gordon Charlton said: “These latest projects include developing a company’s multi-site communications which allow free and clear calls from offices in Trinidad and Tobago to offices in Azerbaijan.

“The CRM network means caller information is immediately flashed up on screen when phone calls are made. This allows for improved customer relations as relevant information is available at the touch of a button.

“Another project will ensure a client’s network runs more efficiently and faster once we’ve completed data acceleration work. All these projects improve the flow of information and this can only be good for business.”

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