First job for CDO: CAS users

Saturday 28th May 2016
Courtesy: BBC.co.uk Law Society opens library to non-solicitors

The UK Government plans to move the majority of job applications and benefit claims online by 2017. Fly in the ointment is CAS (Citizens Advice Scotland) discovering that difficulties using computers or the internet is already hampering people’s application attempts and leading to financial sanctions.

The Scotsman  reports  that more than half of 601 Citizen’s Advice Service users surveyed said they cannot apply for benefits or jobs without help, and both trends are highest in deprived areas. 

CAS has found people had their benefits removed for not carrying out job search commitments.  One man, sanctioned for not having a computer, was relying on the library computers to look for jobs but  fell foul of the library closing for Christmas.

Claimants lost benefits due to literacy difficulties or because they struggle with technology and cannot use computers.
CAS policy officer Patrick Hogan (right) said 33 per cent of clients are “excluded from using computers or the internet.” 

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