BSkyB likes Intermec all local servicing of equipment
British Sky Broadcasting the operator of the United Kingdom’s largest digital pay television platform and growing broadband provider, has recently equipped its field service team with rugged mobile computers from Intermec, purchasing over 2,000 of the compact, rugged, Intermec CN3 handheld computers with an extended life battery. This will enable more integration between the entertainment company’s engineers and support systems. Integrated technology on the deployed CN3 includes GPRS and 2D Area Imager. Accessories purchased include in-vehicle suction cup mounting units, home and office based charging docks, and Sky branded holsters.
A further key factor in securing the deal according to Stuart Scott – senior director, Intermec international marketing was that: “Intermec was able to offer a tailored support contract for BSkyB, with all equipment serviced locally in the UK.”
BSkyB engineers will now receive updated work instructions throughout the day via GPRS, which will also be used to send job details back to the company’s central IT system once a job has been completed. Through the use of the Intermec CN3 devices, BSkyB expects to benefit from exceptionally user-friendly communication tools for their people as well as a greater capacity to manage exceptions on the day.
As Marion Scott, Head of Supply Chain Development at BSkyB commented: “Intermec was awarded the contract because during our exhaustive internal evaluation process, the CN3 out-performed all other handhelds by gaining higher user acceptance levels from our people. The units have now been successfully rolled out to the field and are playing an important supporting role towards our goal of delivering outstanding customer service.”
Webs: www.intermec.co.uk
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